TARGIT - Five Steps to Becoming a Data-Driven Services Organisation

How service-focused businesses are unique in that their success or failure isn’t predicated on a product that they’ve created.

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Summary

Every company has a customer service department, but for services-focused organisations, customer service is the whole business. The margin for error is slim; rendering services slightly faster, slightly cheaper, or slightly more efficiently can make a world of difference on a services-focused organisation’s bottom line.

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